The cost of our service ranges from 15% to 20% of the retail price from the stores we manage, such as Sam's Club, Costco, and HEB.

In all cases, we strive to offer fair and competitive prices that are tailored to support the financial well-being of each of our customers.

Deliveries are made on Thursdays and Saturdays, starting at 9:00 AM.

To ensure your order is included in the delivery schedule, you must finalize it by 11:59 AM the day before the delivery date.

We accept major credit and debit cards, including American Express, Visa, and Mastercard.

Additionally, when completing your purchase, you have the option to select Cash on Delivery (COD). This allows you to pay on the day of delivery, either with cash or by using your card, as we are equipped with a portable payment terminal for secure card transactions.

Our delivery zone covers the entire Ribera de Chapala area, including: Ixtlahuacan de los Membrillos, Buenavista, Agua Escondida, Chapala Haciendas, San Nicolas de Ibarra, Chapala Centro, Riberas del Pilar, San Antonio Tlayacapan, Ajijic, San Juan Cosala, Chantepec, Jocotepec, and Roca Azul. If your location is not within this area, please let us know when making your purchase, as there may be extra charges.

Yes, we have a fixed shipping fee of $100 Mexican pesos for orders under $599.00 pesos. In some cases, this fee may vary if the delivery is outside the previously defined delivery area.

In the event that a previously ordered product is unavailable, a specialist will contact the customer to offer similar alternative options. If an agreement is not reached, the product will be omitted from the current order and placed on back-order for when it becomes available.

If the product was prepaid, the amount will be refunded to the customer within a minimum period of 48 hours, or, if the customer prefers, that money can be kept as a credit for their next purchase.

Should you not find the desired product in our store, the customer may contact a specialist at any time, either through our website's chat feature or our social media channels, to place a special request. This request will be addressed within a maximum period of 24 hours

Immediate Documentation: Take clear photographs of the damaged product(s) or packaging as soon as you receive your order.

Contact Customer Service: Notify Ribera2Go immediately to report the incident, utilizing our website chat feature, social media channels, or a designated contact number.

Resolution Process: Our company will offer one of the following solutions, depending on the specific situation and your preference:

• Product Replacement: We will ship a new product to substitute the damaged item.
• Refund: We will issue a refund for the monetary value corresponding to the damaged product.
• Store Credit: You will be provided with a credit for the amount to be used on your next purchase.

At Ribera2Go, we are very proud of our punctuality, which is why we ensure that every one of our customers receives the exact time window for their delivery one day prior to receiving it

Upon placing your order through our website, a confirmation message will be sent to your phone or WhatsApp contact

At Ribera2Go, we are experts in food handling. Therefore, our policy is to maintain ALL our customers' food under freezing or refrigeration, as applicable, without exception, at all times. To achieve this, we have made a considerable investment in specialized refrigerators and freezers for storage, as well as high-performance coolers for transportation